These are some of the most common questions we receive, if you couldn't find your question in the list below, please send us an email to info@tgrengineering.com with your inquiring.

1. How do I place an order?

2. What should I do if I'm having trouble placing an order?

3. What should I do if I cannot complete the checkout process?

4. Will I get a discount if I order 10, 20, 30 or more units?

5. How do I pay for my order?

6. When does my credit card get charged?

7. How quickly will my order be processed?

8. When will my order be shipped?

We ship in 5 working days. Sometimes there are many orders to handle so we set the 5 working days as standard. If you have placed your order more than 2-3 working days ago and have not received an e-mail notification for the shipment, chances are that the notification e-mail is held in your SPAM filter or one or more of the items in your order are accidentally out of stock. From time to time we may accidentally run into temporary out of stock for a product, but usually we re-fill our stock in 2-3 days so this may cause additional delay, but again these are very rare situations.

9. How do I cancel an order?

Email us at info@tgrengineering.com if your order is not shipped yet, you can cancel it for a full refund. Note that this may not always be possible, for example if you send your message outside our working hours, or if your order is already shipped before your message is read.

10. I have a question about using my new product where do I go to get help?

11. I have a technical question where can i get support?

12. What is your return policy?