terms

What These Terms Cover

These Terms of Use are issued by TIGER ENGINEERING ("we", "us", "our"), a company based in the Republic of Bulgaria. General enquiries: info@tgrengineering.com. Technical support: support@tgrengineering.com.
We offer more than one kind of product, and not every section below applies to every customer. These Terms are organised in parts so that you can find the ones that apply to you:

• Sections A1 to A11 - General. Apply to everyone who uses our web site or any of our products.
• Sections B1 to B7 - Online Store. Apply when you buy physical goods, such as electronic boards, from our web shop.
• Sections C1 to C15 - Security Monitoring Software. Apply when you download, install or use our security monitoring software, its mobile application or its detection agents.
• Sections D1 to D8 - Investor Portal. Apply when you use our investor portal or its mobile application.
• Section E1 - Development Services. Applies when we carry out custom development work for you.

Where a section that applies to your purchase says something different from sections A1 to A11, the more specific section wins for that purchase.

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A1. Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our site (the "Site") and our products. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement.
This Agreement carries a version number and a date, shown at the end of the document, so that it is always clear which version applies.

A2. Changes to These Terms

We may amend this Agreement from time to time. The latest version is always posted on the Site, and you should review it before using the Site.
If you hold a subscription, a licence or an account with us, we will not apply a change that materially affects your rights or obligations without giving you notice by email at least 30 days before it takes effect. If you do not accept the change, you may cancel the affected subscription or close the affected account before the change takes effect, and we will refund any amount covering a period you have paid for but will not receive.
For casual visitors and for one-off purchases from the online store, the version in force at the moment of your order is the version that governs that order.

A3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order, to open an account or to accept a licence. Our products are not directed at children.
If you are acting for a company or another organisation, you confirm that you are authorised to bind it, and "you" in this Agreement means that organisation.

A4. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, in the material published on it, and in our software products, including their source code, their compiled binaries, their trained AI models and their documentation. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We take the protection of our copyright very seriously. If we discover that you have used our copyright materials in contravention of the licence set out in this notice, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs. You may request permission to use the copyright materials on our website by sending an email to info@tgrengineering.com.

A5. Acceptable Use of the Site

You must not misuse the Site. In particular you must not attempt to gain unauthorised access to the Site, to any server on which it is stored, or to any server, computer or database connected to it; introduce malicious code; place an unreasonable load on our infrastructure through automated requests; or use the Site in any way that breaks any applicable law.
We may suspend or withdraw access to the Site, without notice, where we reasonably believe it is being misused.

A6. Editing, Deleting and Modification

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.

A7. Links to Other Web Sites

The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions expressed in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

A8. Information and Press Releases

The Site contains information and press releases about us. While this information was believed to be accurate as of the date prepared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.
Performance figures, accuracy percentages and benchmark results published on the Site or in our documentation describe results measured under our own test conditions. They are indicative, they are not a contractual specification, and they are not a promise of the results you will obtain in your own environment.
Have a question? Check our FAQ for answers. We try to answer there the most common questions, but if you need more specific information, please contact us at info@tgrengineering.com. For technical support, the easiest way to get in touch is support@tgrengineering.com.

A9. Privacy

Our Privacy Policy explains what personal data we collect, why we collect it, how long we keep it and what rights you have over it. It forms part of your agreement with us. Please read it together with these Terms.

A10. Limitation of Liability

Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, your statutory rights are not affected by anything in this Agreement.
Subject to the paragraph above, and to the extent permitted by law:

• we are not liable for indirect or consequential loss, for loss of profit, revenue, business, contracts, anticipated savings, goodwill or reputation, or for loss of or damage to data, however caused;
• our total liability arising out of or in connection with a product, in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you paid us for that product in the 12 months before the event giving rise to the claim; and
• we are not liable for any failure or delay caused by something outside our reasonable control, including network or power failure, the act or omission of a third-party service provider, or an event of force majeure.

Additional, product-specific limitations appear in sections C11 and D5. Where they apply, they apply in addition to this section.

A11. Governing Law and Disputes

This Agreement, and any dispute or claim arising out of it or its subject matter, is governed by the law of the Republic of Bulgaria, and the competent courts of the Republic of Bulgaria have jurisdiction over it. If you are a consumer resident in another EU Member State, you keep the protection of the mandatory consumer law of your country of residence and may bring proceedings in the courts there.
If you are a consumer in the EU and we cannot resolve a complaint between us, you may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. In Bulgaria, you may also contact the Commission for Consumer Protection at https://kzp.bg.

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B1. Orders

All orders must be placed through our website https://www.tgrengineering.com.
There are no minimum orders.
Your order is an offer to buy. A contract is formed when we send you a Dispatch Confirmation, not when you place the order or when payment is taken. If we cannot supply an item, we will tell you and refund any amount you have paid for it.
PLEASE NOTE: It may not be possible to cancel your order once it has been placed. To avoid any trouble, please make sure you want everything in your cart before clicking 'Checkout'. This does not affect your statutory right of withdrawal, described in section B6.

B2. Import Duty

If you order Products from our site for delivery outside the EU economic area, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

B3. Price and Payment

All prices for physical goods on our web site are shown in Euro.
These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. No retrospective discount will be made for any item purchased which is subsequently discounted, including any sale items further reduced.
Payment for physical goods must be by PayPal account, Bank Transfer or Cash On Delivery. Software licences are paid for differently - see section C6.
PAYPAL: You can make a payment for purchases in TIGER ENGINEERING directly from your PayPal account. Just complete the order by selecting PayPal then enter your credentials to enter the PayPal payment system. After logging in, you must click on the transaction confirmation button. Your PayPal payment will immediately be settled and will be transferred to the PayPal TIGER ENGINEERING account balance. As a confirmation of the transaction, you will receive an email with information about the funds sent to the recipient.
BANK TRANSFER: If you choose a bank payment when you confirm your order, we will provide you with the required bank account numbers.
CASH ON DELIVERY: This option is available for orders from Bulgaria only. The type of payment depends on how the goods are received. If the receipt is at the company, the payment is on-site at the business premises. If it is a courier / SPEEDY, ECONT /, the price must be paid to the courier upon receipt. The courier service and the insurance of the shipment are paid separately.

B4. Long Term Availability

We produce all our boards as long as there is certain demand for them and we can source the major components.
Sometimes the number of boards sold per year goes below reasonable manufacturing levels. In this case we mark the board as obsolete once it goes out of stock and we have no stock of blank PCBs for it.
Note that obsolete boards can still be ordered. In such a case, contact us and ask for a quotation; we will respond with the minimum order quantity required to manufacture the board. It is usually about 100 pcs for most boards.

B5. Warranty

All goods we sell are new, factory fresh and tested before entering our stock. Only very rarely does an item not function at first use. If this happens, we will do our very best to replace it as long as the conditions for return below are met.
Please check your order as soon as you receive it. Any goods to be replaced must be returned within 7 days.
The warranty covers manufacturing defects and faulty components. Please note that the warranty does not cover problems due to improper use, over-voltage abuse, ESD shock, improper handling etc.
If you are a consumer in the EU, you also have a statutory guarantee of conformity of two years from delivery, and the 7-day period above does not limit it. The statutory guarantee and this commercial warranty exist side by side; you may rely on whichever is more favourable to you.

B6. Right of Withdrawal (Consumers)

If you are a consumer in the EU, you may withdraw from a purchase of physical goods within 14 days of receiving them, without giving any reason. To withdraw, tell us by email at support@tgrengineering.com before the period expires. You then have 14 days to return the goods; you bear the direct cost of returning them. We will refund all payments received from you, including standard delivery cost, within 14 days of receiving the goods back or of proof that you sent them, whichever is earlier.
You may handle the goods as you would in a shop to establish their nature and characteristics. If you handle them beyond that and their value is reduced, we may deduct the reduction from your refund.
The right of withdrawal does not apply to goods made to your specification or clearly personalised, including boards manufactured to a custom order under section B4.
For software, a different rule applies - see section C8.

B7. Returns

Outside the withdrawal right in section B6, the following applies to returns of physical goods.
All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned to TIGER ENGINEERING at the address listed on your order invoice.
TIGER ENGINEERING will not accept goods that have clearly been used more than the amount needed to evaluate their functionality.
If the goods are found to be in working condition, and the lack of functionality is a result of a lack of knowledge on the customer's part, no refund will be made, but the goods will be returned to the user at their expense.
All returns must be authorized by an RMA Number. Email support@tgrengineering.com for an authorization number before shipping back any merchandise. Please include your name, phone number and order number in your email request.
All returned merchandise must be in its original mint and clean condition. Returns of damaged, scratched or non-working merchandise will not be accepted.
All returns must include all the factory accessories which come with the item. This includes any cables, anti-static packing, boxes, etc.
With your return, enclose your PO#. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on this letter, and on the outside of the shipping box.
PLEASE NOTE: It is your responsibility to ensure that returned goods reach us. Please use a reliable form of shipping. If we do not receive your package we will not be held liable.
Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us or returning working items to you. This does not apply where the goods are faulty or where you exercise the right of withdrawal in section B6.

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C1. Licence and Permitted Use

Sections C1 to C15 apply when you download, install or use our security monitoring software (the "Software") - the desktop client, the server components it connects to, its mobile application, and the detection agents it runs. They apply in addition to sections A1 to A11, and they replace sections B1 to B7 for anything you buy as part of the Software.
The Software is licensed, not sold. You acquire a right to use it on the terms below; you do not acquire ownership of it.
Subject to your compliance with this Agreement and to payment of the applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Software on the devices covered by your licence, for the term your licence is active, for your own internal business or personal purposes.
A licence is bound to a specific installation. The client identifies the machine it runs on by deriving a value from that machine's hardware. Moving your licence to different hardware is possible - contact support - but running it on more devices than your licence covers is not.
You may not, and may not permit anyone else to: copy the software except as necessary for normal use and backup; sell, rent, lease, lend, sublicense or distribute it; make it available to third parties as a service; remove or alter any notice of ownership; or use it to build a competing product.
You may not reverse-engineer, decompile, disassemble or attempt to derive the source code of the software, its protection mechanisms or its AI models, except to the extent that this restriction is prohibited by applicable law. Where Bulgarian or EU law gives you a right to decompile for interoperability, you must first ask us in writing for the information you need; we will respond within a reasonable time.
You may not tamper with, circumvent or attempt to defeat the licensing, entitlement or activation mechanisms, and you may not use the software after your licence has expired or been terminated.

C2. Accounts and Registration

To download the Software you must register an account and confirm your email address. We verify your address by sending you a link; that link is what signs you in, so treat it as you would a password. Do not forward it.
You are responsible for the accuracy of the information you give us at registration, for keeping it up to date, and for everything that happens under your account. Tell us promptly at support@tgrengineering.com if you believe your account or a device under it has been accessed by someone else.
An installation you download is linked to your account automatically, so that the device appears under your account when it first connects. If a device ends up on the wrong account - for example because the installer was copied to another machine - contact support and we will correct it.

C3. Trial and Money-Back Terms

How your trial works depends on the country you register from, because the terms differ between markets. The exact terms that apply to you are shown at registration, before any amount is charged, and those are the terms that govern your trial.
There are two arrangements:

• Free trial. You use the Software with the standard agents active for a fixed number of days at no charge. When the period ends, the licence stops unless you subscribe.
• Money-back trial. You pay an amount up front. You may ask for it back in full within the refund window shown to you at registration, for any reason. If you continue, the amount is applied towards your subscription.

A trial covers the set of agents we make standard at the time. Additional agents can be added at any time under section C4.
One trial per customer. We may decline to grant a further trial where one has already been used for the same customer, site or device.

C4. Agents and Entitlements

The Software detects through separate agents - self-contained detection modules, each covering a set of classes such as people and vehicles, fire and smoke, or behavioural events. Some agents are included as standard; others are bought separately.
Your entitlements determine which agents your device may download and run. When you buy an agent, the entitlement is added to your device and the client downloads and installs the agent on its own, usually within minutes. You do not need to reinstall the software.
An agent is licensed for the term of the licence on the device it was bought for. Entitlements are not transferable between customers.
We may add new agents, improve existing ones, and retire an agent where we can no longer support it. If we retire an agent you are paying for, we will tell you in advance and refund the unused part of what you paid for it.

C5. Prices, Currency and Taxes

Software prices are set per market and are shown to you, in the currency of that market, before you commit to a purchase. The price and currency of an order are fixed at the moment the order is created, so a price we change afterwards does not change an order already placed.
Where the price shown includes VAT or other sales tax, that is stated at checkout. Where you are a business in another EU Member State and provide a valid VAT number, the reverse-charge mechanism may apply.

C6. Payment and Merchant of Record

Card payments for the Software are processed by Paddle, which acts as the Merchant of Record for those transactions. This means that when you pay by card, your contract of sale for that transaction is with Paddle, Paddle is the seller shown on your statement and invoice, and Paddle is responsible for charging and remitting the applicable sales taxes. Paddle's own terms apply to the payment itself, and your card details are entered on Paddle's checkout - they never reach our servers, our database or the client.
In some markets we also accept bank transfer. Where we do, the account details and the payment reference are shown to you with your order. Please quote the reference, because it is how we match your payment to your order. A licence or entitlement is activated once the payment has cleared and been matched.
We do not store card numbers under any circumstances.

C7. Term, Renewal and Cancellation

Subscriptions run for the period you chose at purchase - monthly or annual - starting when the licence is activated.
A subscription renews automatically only if you asked for that at purchase. Where you did, we will charge the then-current price for the next period at the start of that period, through Paddle, until you cancel. Where you did not, the licence simply expires at the end of the period and the software stops detecting until you buy a new one.
You may cancel automatic renewal at any time from the client's settings or by emailing support@tgrengineering.com. Cancellation takes effect at the end of the period you have already paid for; it does not end the current period or trigger a refund of it, except where section C8 or C9 applies.
We will give you notice by email before the price of a renewing subscription changes, in line with section A2.

C8. Right of Withdrawal for Software (Consumers)

If you are a consumer in the EU, you normally have 14 days to withdraw from a purchase of digital content. That right is lost once the download or the supply begins, if you have given your express consent to that and acknowledged that you thereby lose the right.
We ask for exactly that consent at the point you download the software or buy an agent. If you give it and the supply begins, you cannot then withdraw under this section - but the money-back arrangement in section C3, where it applies to your market, gives you a contractual right to a refund that is wider than the statutory one.
If you do not wish to give that consent, do not start the download; contact us instead.

C9. Refunds

Refunds of card payments are issued through Paddle, back to the payment method used. We will ask Paddle to make the refund; the entitlements associated with the payment are withdrawn when Paddle confirms that the money has actually moved. If Paddle declines a refund, nothing is withdrawn and you are no worse off.
Refunds of bank transfers are made to the account the payment came from.
We will process a refund you are entitled to within 14 days of accepting your request. Your bank or card issuer may take longer to show it.

C10. Updates and Changes to the Software

The Software updates itself. The client downloads and installs new versions of its agents and its own components from our servers, automatically, without asking you each time. By using the Software you consent to this. Updates are part of the service, and keeping the software current is a condition of support.
Updates may change how detection behaves: classes may be added, accuracy may change in either direction on your particular scenes, thresholds that suited you may need adjusting, and an agent may be retired under section C4. We do not guarantee that detection behaviour will remain identical across versions.
We may change, add to or remove features of the software over time. Where a change materially reduces functionality you are paying for, section A2 applies.

C11. No Guarantee of Detection

This section is important. Please read it.
The Software is an aid to security monitoring. It is not a monitored alarm system, it is not an emergency service, and it is not a substitute for human supervision, for a fire detection or fire suppression system installed to the applicable standards, or for any security measure required by law, by your insurer or by a regulator.
Automated video detection is inherently imperfect. The Software will miss events, and it will report events that did not happen. This is a property of the technology, not a defect. Detection quality depends on things outside our control, including camera placement, resolution, frame rate, lens, lighting, weather, occlusion, network reliability, the processing power of your hardware, the scan frequency and confidence thresholds you configure, the zones and schedules you set, and the nature of the scene itself.
Notifications depend on services we do not control - your network, your internet connection, the push notification infrastructure of Google and Apple, and your mobile device and its settings. A notification may be delayed or may never arrive. You must not rely on the Software as the only means by which you would learn of an event.
Accordingly, and to the fullest extent permitted by law, we are not liable for any loss, damage, injury, theft, fire, trespass or other harm arising from an event the Software did not detect, detected late, or reported when it had not occurred, or from a notification that was delayed or not delivered. You are responsible for deciding whether the Software is suitable for your circumstances and for maintaining whatever other security, safety and insurance arrangements those circumstances require.
Nothing in this section limits liability that cannot lawfully be limited, and if you are a consumer your statutory rights are unaffected.

C12. Your Responsibilities When Using Cameras

The Software processes video from cameras you own or control. In doing so, you - not us - are the controller of that video and of any personal data in it. You are responsible for using it lawfully. In particular you confirm that:

• you have the right to connect to and record from every camera you configure;
• you have a lawful basis under the GDPR for any recording of identifiable people, and you meet the transparency requirements - which in practice usually means visible signage telling people that the area is monitored and who is monitoring it;
• where you monitor employees, you have met the additional requirements that apply - informing them, consulting representatives where required, and keeping the monitoring proportionate;
• you will not aim cameras at places where people have a reasonable expectation of privacy, such as changing rooms or sanitary facilities, and will not point them at a neighbour's property or at public space beyond what is necessary;
• you will not use the Software for covert surveillance, for stalking or harassment, or for any purpose prohibited by law;
• you will handle the images the Software stores, and the requests of the people appearing in them, in accordance with data protection law.

The Software does not perform facial recognition or biometric identification, and you must not attempt to use it, or its output, to do so.
You will indemnify us against any claim, penalty or cost we incur because of your use of cameras in breach of this section. We may suspend or terminate your licence where we reasonably believe it is being used unlawfully.

C13. Your Hardware, Your Data

The Software runs on your own equipment, and video processing takes place there. We do not stream, collect or retain your camera footage as a matter of course, and alarm images are stored on your machine.
There are limited exceptions, which exist so that the product works: when you open a live view or request a frame in the mobile app, that image passes through our server in transit to your phone; and where you enable image notifications, a snapshot is included in the push message and therefore passes through Google's or Apple's notification infrastructure. Our Privacy Policy sets out exactly what this involves and how long anything is kept.
Backups and retention are your responsibility. We are not responsible for loss of alarm history, recordings or configuration held on your equipment.
You are responsible for meeting the minimum hardware and network requirements we publish, for the security of the machine the Software runs on, and for the credentials of the cameras you connect to it.

C14. Support and Availability

Support is provided by email at support@tgrengineering.com during our normal business hours, for the current version of the software, while your licence is active.
Some functions depend on our servers - activation, entitlement checks, agent downloads and push notifications. We aim to keep these available continuously, but we do not commit to a particular level of availability unless we have agreed one with you in writing. We may take services down for maintenance, and will try to do so at quiet hours.
The software is designed to keep detecting locally during a temporary loss of connectivity. Functions that need our servers, including notifications, will not work while that lasts.

C15. Suspension and Termination

We may suspend or terminate your licence if you materially breach this Agreement, if payment fails or is reversed, if you tamper with the licensing mechanism, or if we reasonably believe you are using the software unlawfully. Where the breach can be put right, we will tell you what is wrong and give you a reasonable opportunity to fix it first, unless the breach is serious enough that we cannot.
You may stop using the software at any time. Cancellation of a subscription is dealt with in section C7.
On termination, your right to use the software ends and you must uninstall it. Data held on your own equipment remains yours; we do not delete it. Sections that by their nature should survive - including A4, A10, C11, C12 and this section - survive termination.

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D1. What the Investor Portal Is

Sections D1 to D8 apply to our investor portal (the "Investor Portal") and its mobile application, and they apply in addition to sections A1 to A11.
The Investor Portal reports on an automated trading system operated by TIGER ENGINEERING. The portal and the mobile application are a reporting interface: they show you the state of your participation - amounts deposited, realised profit and loss, time-weighted return, fees, and a history of transactions.
The portal is not a trading venue, a brokerage account or a bank account. You cannot place orders through it. It reports on activity; it does not let you direct it.
Your participation itself is governed by a separate written agreement between you and us. These Terms govern your use of the portal and the application. Where the two differ on anything about your participation, the written agreement governs.

D2. Access is by Invitation

Accounts are created by us for people we have an existing arrangement with. You cannot register yourself, and access is personal to you. You are responsible for your credentials and for everything done under your account. Tell us immediately if you think someone else has access.
Nothing on the portal, in the application, or on any page describing the arrangement is an offer or an invitation to the public to participate.

D3. Not Investment Advice

Nothing in the portal, the application, the notifications we send, or any material we publish about the arrangement is investment advice, a personal recommendation, a solicitation, an offer to buy or sell any financial instrument, or a promise of any particular result. It is reporting on what has happened.
We do not assess whether any arrangement is suitable or appropriate for you, your objectives, your financial situation or your risk tolerance. You should take independent professional advice before committing money you cannot afford to lose.

D4. Risk

Your capital is at risk. You can lose some or all of the money you commit.

• Past performance is not a guide to future performance. Figures shown in the portal describe what has already happened and carry no implication about what will happen next.
• Returns shown may be unrealised, and an unrealised gain can disappear before it is realised.
• The strategy trades on catalysts and is, by design, exposed to sharp and rapid price movement, to gaps, to illiquidity in individual securities, and to periods of concentrated loss.
• Currency movement may affect the value of your participation where amounts are reported in a currency other than your own.
• Fees reduce returns.

D5. Automated Execution

Trading decisions are generated and executed automatically by software. Software fails. The system may stop, stall, act on stale or incorrect market data, misread a signal, place an order it should not have placed, or fail to place or close one it should have. It depends on third parties - market data vendors, brokers, exchanges and network providers - whose own failures affect it.
To the fullest extent permitted by law, we are not liable for losses arising from such failures, from market conditions, from the performance of the strategy itself, or from any delay or interruption in the portal or its notifications. The portal being unavailable does not suspend or alter trading, and a notification that is delayed or not delivered changes nothing about the underlying activity.

D6. Fees

Fees are set out in the separate written agreement between you and us. The portal shows fee amounts for transparency; that display is a report, not the agreement. If the portal and your written agreement disagree, the written agreement governs.
Where a performance-based fee applies, the basis on which it is calculated - including any high-water mark and the periods used - is defined in that agreement.

D7. Deposits, Withdrawals and Reporting

Deposits and withdrawals are handled outside the portal, under your written agreement with us, including any notice period that applies to a withdrawal. The portal records them once they have been processed.
Figures in the portal are prepared by us from our own records and are indicative and unaudited. They may be restated if an error is found, and valuations may lag. A statement issued to you under your written agreement, not the portal display, is the authoritative record.
Market data shown in the application may be delayed and is provided for information only. It is licensed to us for our own use; you may not redistribute it.

D8. Tax

You are responsible for determining and meeting your own tax obligations arising from your participation, and for reporting it correctly in your country of residence. We do not provide tax advice.

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E1. Development Services

This section applies where we carry out custom development work for you. The scope, timetable, price and deliverables of any such work are agreed in a separate written proposal or contract, which prevails over this section where the two differ.
TIGER ENGINEERING provides hardware and software development services: complete desktop, web and embedded solutions, covering requirements analysis, graphic design, front-end development, back-end development, quality assurance, deployment and support. We have experience in real-time embedded systems for consumer electronics, industrial automation and automotive applications, including microcontrollers, embedded Linux, device drivers, kernel work, bootloaders, artificial intelligence, consulting and porting.

Standard of work. We will ensure that the source code, and any interpreted code, comprised in software created by or on behalf of TIGER ENGINEERING during the provision of development services is written to a professional standard, conforms with any coding standards document agreed between the parties, and incorporates sufficient commentary to enable a competent third-party developer to understand, adapt, maintain and update the code.
Progress. We will keep you reasonably informed of the progress of the work and will tell you of any substantial obstacle or likely delay.
Ownership. Unless the written agreement says otherwise, intellectual property in bespoke deliverables passes to you on payment in full. Anything we already owned before the engagement, and any general-purpose tool, library or component we develop for reuse, remains ours, and we grant you a perpetual, non-exclusive licence to use it as part of the deliverable.
Acceptance and changes. Deliverables are accepted against the criteria set out in the written agreement. A change to agreed scope is a change to price and timetable, recorded in writing before it is carried out.

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Contact

General enquiries and copyright permissions: info@tgrengineering.com
Technical support, returns and RMA: support@tgrengineering.com

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These Terms of Use are Version 3.0, in force from 26 September 2026.
Version 2.0 and earlier covered the online store only.