Terms & Conditions

Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms of Use Agreement (“Agreement”) with respect to our site (the “Site”). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

Orders

All orders must be placed through our website https://www.tgrengineering.com.
There are no minimum orders.
PLEASE NOTE: It may not be possible to cancel your order once it has been placed. To avoid any trouble, please make sure you want everything in your cart before clicking 'Checkout'.

Import Duty

If you order Products from our site for delivery outside the EU economic area, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Price and Payment

All prices on our web site are shown in Euro.
These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. No retrospective discount will be made for any item purchased which is subsequently discounted, including any sale items further reduced.
Payment for all Products must be by PayPal account, Bank Transfer or Cash On Delivery.
PAYPAL: You can make a payment for purchases in TIGER ENGINEERING directly from your PayPal account. Just complete the order by selecting PayPal then enter your credentials to enter the PayPal payment system. After logging in, you must click on the transaction confirmation button. Your PayPal payment will immediately be settled and will be transferred to the PayPal TIGER ENGINEERING account balance. As a confirmation of the transaction, you will receive an email with information about the funds sent to the recipient.
BANK TRANSFER: If you choose a bank payment when you confirm your order, we will provide you with the required bank account numbers.
CASH ON DELIVERY: This option is available for orders from Bulgaria only. The type of payment depends on how the goods are received. If the receipt is at the company, the payment is on-site at the business premises. If it is a courier / SPEEDY, ECONT /, the price must be paid to the courier upon receipt. The courier service and the insurance of the shipment are paid separately.

Shipping

We will ship your order in 3 working days after the payment receipt. All orders are shipped on first come first serve basis. For us all orders are equal urgent and we do not prioritize one order for behalf of others.
Usually 90% of the orders which are paid before 10.00 AM Bulgarian local time are shipped the same day and these with payment received after 06.00 PM are shipped the day after we receive the payment, but we say we ship in 3 working days as sometimes there are many orders to process and this require additional time, so please always consider that your order will be shipped in 3 working days, if we ship faster we are sure you will not complain :)
PLEASE NOTE: We cannot be held responsible for damaged, lost, or stolen packages.
Any duties and taxes for international shipments are the responsibility of the customer. TIGER ENGINEERING is not responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra import charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer. Please consult with your local import customs authorities about the import duties and taxes you have to pay before ordering.
If your package is en route to an incorrect address, or returned back due to incorrect address provided by the customer, we can send again, but customer have to pay new shipping and all associated fees with the return shipping.

Shipping options

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DHL: This is probably the best option to use as DHL accept parcels up to 17.00 oclock, this means that if you are from EU and place your order even hour before we close there is pretty good chance your parcel to be on your desktop next day in the morning. Good price and very fast service. Our own monitoring show that all parcels we ship with DHL usually are delivered in average 1-5 days worldwide (do not include customs delays), this means large portion of the shipments are delivered next day.
Online tracking is available at www.dhl.com.
TNT Express: This is good price and fast service but TNT accepts parcels until 15.00 o'clock so if your order arrives later the shipment will be next day. For most of the Europe destinations and parcels arrive next day or in 2-3 days, but not as fast as DHL for other parts of the world.
Online tracking is available at www.tnt.com.
Speedy: This is for shipments only for Bulgaria,Romania and Greece. Note that it may take three or more days.
Online tracking is available at www.speedy.com.
DPD: This is Road service very suitable for shipments with higher weight, usually arrives in any European destination for 1 week.
Online tracking is available at www.dpd.com.
Econt: Please note that this shipping option is available only for Bulgaria, they are express for next day delivery.
Online tracking is available at www.econt.com.
Shipment on account: If you have account with DHL, TNT we can ship on your account, but in this case when your order is ready to ship we will inform you and you have to organize the pickup with your transport company by yourself. If you want to use this shipping method please send us a email at support@tgrengineering.com with your account information.

Long Term Availability

We produce all our boards as long as there is certain demand for them and we can source the major components.
Sometimes the number of sold boards per year go below reasonable manufacturing levels, in this case we mark this board as obsolete once it goes out of stock and we have no stock of blank PCBs for it.
Note that obsolete boards could be ordered, in such case contact us and ask for quotation, we will respond with the minimum order quantity to manufacture this board. It usually is about 100 pcs for most of boards.

Warranty

All goods we sell are new, factory fresh and tested before enter our stock. Only very rarely does an item not function at first use. If this happens, we will do our very best to replace it as long as the below conditions for return are met.
Please check your order as soon as you receive it. Any goods to be replaced must be returned within 7 days.
The warranty covers manufacturing defects and faulty components, please note that warranty do not cover problems due to improper use, over voltage abuse, ESD shock, improper handling etc.

Returns

All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned, to TIGER ENGINEERING at the address listed on your order invoice.
TIGER ENGINEERING will not accept goods that have clearly been used more than the amount needed to evaluate their functionality.
If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge on the customers part, no refund will be made, but the goods will be returned to the user at their expense.
All returns must be authorized by an RMA Number. Email support@tgrengineering.com for authorization number before shipping back any merchandise. Please include your name, phone number and order number in your email request.
All returned merchandise must be in its original mint and clean condition. Returns on damaged, scratched or non-working merchandise will not be accepted.
All returns must include all the factory accessories which come with the item. This includes any cables, anti-static packing, boxes, etc.
With your return, enclose your PO#. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on this letter, and on the outside of the shipping box.
PLEASE NOTE: It is your responsibility to ensure that returned goods reach us. Please use a reliable form of shipping. If we do not receive your package we will not be held liable.
Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us or returning working items to you.

Development Services

TIGER ENGINEERING provides Hardware and Software Development Services to its customers. We build complete Desktop, Web and Embedded Solutions. Our teams provide the whole pipeline, starting from requirements analysis, graphic design, front-end development, back-end development, quality assurance, deployment and support. For business owners wishing to build embedded, desktop or web solutions for their businesses, we help you realise your solution seamlessly.
Our team will understand your business, suggest solutions to digitize it and automate it for maximum productivity and minimum effort. Our responsibility doesn’t stop at the implementation of the project, but we will be always available to support your future requirements, fix any outstanding issues and provide continuous support. For Entrepreneurs wishing to build creative new products/services, we help you convert your ideas into reality. Whether you are a tech guru or just a business person, we know how to optimally work with you and your team to realise your project. If you are on a tight budget and you want to outsource part of your development to an offshore team without compromising your quality, we will help extend your existing team, easily integrate into your existing pipeline and productivity tools.
TIGER ENGINEERING shall ensure that the Source Code, and any interpreted code, comprised in the Software created by or on behalf of TIGER ENGINEERING during the provision of the Development Services is written to a professional standard, conforms with any coding standards document agreed between the parties, and incorporates sufficient commentary to enable a competent third party developer to understand, adapt, maintain and update the code.The Developer shall keep the Customer reasonably informed of the progress of the Development Services and, in particular, shall inform the Customer of any substantial obstacles or likely delays in the performance of the Development Services.

Front-end Web Development

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TIGER ENGINEERING has an extensive experience building Front-end Web solutions using latest javascript frameworks. Coupled with our experience in creating professional, visually appealing UI, we learned how to deliver pixel perfect Front-end Web solutions that work hand in hand with Back-end solutions and APIs.
Our teams created complex and modular front-end solutions that consider best practices and highly optimised code which ensures the best performance and user experience of the overall product.
We are always ready to impress you with our Front-end Web development skills for your next project.

Back-end Web Development

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Building complex business solutions requires good analysis and detailing of business requirements and a great understanding of business domain. That is a mandatory step in building a Back-end Solution for many businesses.
Since the back-end is usually the brains of most modern web and mobile solutions, we at TIGER ENGINEERING give it a great deal of attention. Our Business analysts work hand in hand with business owners to build user stories or requirement specification document.

Embedded Software Development

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TIGER ENGINEERING has extensive experience in designing and developing real-time embedded systems software for a variety of industries such as:

• Consumer electronics
• Industrial automation
• Automotive

Our services includes microcontrollers, embedded linux, device drivers, kernel, boot loaders, artificial intelligence, consulting and porting.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We take the protection of our copyright very seriously.If we discover that you have used our copyright materials in contravention of the licence set out in this notice, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs.You may request permission to use the copyright materials on our website by sending an email to info@tgrengineering.com.

Editing, Deleting and Modification

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.

Links to other Web Sites

The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

Information and Press Releases

The Site contains information and press releases about us. While this information was believed to be accurate as of the date prepared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us. Have a question? Check our FAQ for answers! We try to answer there the most common questions, but if you need more specific information, please contact us here : info@tgrengineering.com. Have a technical question for Tech Support? Easiest way to get in touch is by sending e-mail to support at support@tgrengineering.com.